The size of the van is decided by our staff based on a survey of your home. It is our responsibility to get this right. Always use a company with experience and a good reputation to ensure that they will. If a survey has not been carried out, we will use the information that you have provided us with to calculate the size of van required. If you have been honest then it will still be our responsibility to get it right.

We can carry out your removal at any time that is convenient to you, different days and times may carry a premium to reflect the extra cost of staff.

There are many factors that are taken into consideration when calculating the price, distance, size of vehicle, access and packing are just some of the obvious ones. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.

Unless this was agreed in the quote, all items needing dismantled are expected to be done and ready to move before the we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.

If parking is difficult outside your property or there are restrictions, you will need to contact your local council and organise parking. We can advise how much room or time will be required to carry out your removal. Any parking fines incurred will be added to your final bill and be paid by you.

Generally, our staff start work between six and eight o’clock in the morning. We aim to be at your address between 8:00am and 9:00am in the morning. If you are moving long distance, we will liaise with you and give you an estimated time of arrival. Sometimes, for many reasons we can be delayed however we will always arrive.

Yes, the relocation from the UK to the EU is almost the same as before, with the addition of required customs paperwork.

If the paperwork proves transfer of residence, you can claim duty and tax relief.

Though goods may be duty-free, customs brokers will charge for handling your case.work proves transfer of residence, you can claim duty and tax relief.

Your belongings will be stored safely in a warehouse until customs clearance is completed.

Normally, it takes less than 24 hours for personal belongings to clear customs, although it can take up to 48 hours.

In this case, duties and taxes will apply, varying by country.

Customs requirements will be provided by Great Moving ltd and are also available on the official customs websites of your destination country.

Yes, items must be brought in within 12 months of your move out of the UK.

Yes, but you must provide the clearance document 3 working days before collection.

Basic service includes a removal van and crew with traveling costs, but extra services such as packing and storage are available.

Yes, we have specialized equipment and experienced staff for piano removals.

Yes, goods are covered up to £50,000 during the removal and storage.

Yes, we provide secure storage for any length of time.

Items like flammable liquids, paint, oil, foodstuffs, firearms, ammunition, and drugs cannot be moved or stored. Refer to the Terms and Conditions for more details.

Yes, but make sure to use proper boxes and seal them well. You can also buy packing materials from us.

Yes, we stock boxes, and they may be included in your removal price. You can also purchase them directly from us.

Yes, if it’s safe with proper access, flooring, and lighting. Otherwise, you’ll need to empty it beforehand.